General

  • Do you only serve events in Birmingham?
    We are based in Birmingham but cover all counties within the Midlands, including: Warwickshire, Worcestershire, Staffordshire, Oxfordshire, Leicestershire, Gloucestershire, Nottinghamshire and Northamptonshire. Delivery and collection costs will vary depending on the location of the event within the Midlands. We are willing to travel further, the travel cost will reflect the distance each way.
  • What kind of events do you supply to?
    We have wealth of experience supplying our flower walls and backdrops to weddings, parties, bridal showers, baby showers, christenings, product launches, fashion shows, exhibitions, corporate events, photoshoots and more.
  • We are from London/New York/China – how will you liaise with us?
    If you are from another part of the UK or anywhere else in the world we can discuss and arrange your booking via telephone, email, FaceTime, etc.
  • Are you insured?
    Yes, we have public liability insurance unto the value of £1,000,000. We can send a copy directly to your venue if they require.
  • Can flower walls be moved from one place to another?
    To move a flower wall a substantial distance or through a doorway, the wall would need to be broken down and reinstalled. Depending on our availability we can offer this additional service for a small fee. We we don’t recommend this option as it’s not ideal for us to be working in front of your guests. If you need to move the wall to one side slightly at any point on the day, you will need prior permission so we can assess the safety of doing so. The best option is to choose the place where it’ll get the most use and keep it there.
  • When should I book and how early should I choose my backdrop?
    We recommend you secure your date as soon as possible. Most good decoration suppliers will get booked up 12 months in advance and flower walls are no different. It’s not uncommon for us to book events 2-3 years in advance either!
  • How do we book?
    If the backdrop you would like to book is available on your date, you can choose to visit our showroom or we’ll send you the online booking form followed by an invoice.

Consultation

  • Does Midlands Flower Wall Co have a showroom?
    Our showroom is located in Garretts Green, Birmingham and we offer consultations by appointment 7 days a week. Samples of all our walls and other floral hire products will be available for viewing at your appointment, just contact us to book in at a time convenient for you. If you’re not local to Birmingham, all flower wall styles are available on our flower wall hire page for you to choose and book remotely.
  • What should I bring to my consultation?
    Please bring as much information as possible to your consultation, including pictures of any other decorations and the venue, etc. We can help you choose the right backdrop for you and advise on where you should place it.
  • When do I need to pay and how can I pay?
    A £100 deposit is required to secure your booking and the balance is due no later than 8 weeks before the event, we will remind you when this is due. We will send our invoice to your email address and you can pay by bank transfer or debit/credit card (credit card payments incur a small additional charge of 2%).
  • Do you charge for delivery?
    To keep our products competitively priced we charge a reasonable fee for delivery and collection. This cost is 40p per mile and is charged for return journeys on both delivery and collection. For example if your venue is 10 miles from B37, the total mileage is 40 miles – 40 x 0.45 = £18.
  • Do you price match?
    The quality of our flower walls and other hire products is unrivalled within the Midlands. We are often asked to price match against backdrops that are much cheaper due to the poor quality offered. To help you decide, see our 10 reasons to book with us.
  • What is the damage deposit?
    The damage deposit is required around one week before the event and secures our structures against unauthorised movement, damage, missing flowers, vandalism and theft. To find out more about our damage deposit requirements please see our terms and conditions.

On the Day

  • Do you set up on the day?
    All backdrops include professional installation and breakdown at your venue in your preferred location. Due to health and safety and maintaining the integrity of our products we respectfully ask that clients and venue staff do not attempt to move or breakdown the backdrops once in situ. We will ensure your venue is aware of this before the day, we also ask that you mention this too. Movement of any of our structures in our absence could risk the refund of your damage deposit.
  • What time do you set up and breakdown?
    We can liaise directly with your venue to get in as early as possible to start the set up process. Your venue will also determine if we need to breakdown all décor immediately after the event or the following morning. If your venue requires same day collection, our latest collection time is 11pm.
  • When will my damage deposit be refunded?
    We know weddings are an expensive time, so we aim to refund your damage deposit on the next working day. However, at busy times it can be upto 3 working days after the event.

Any questions? Contact us to find out more about our products.