Terms and Conditions of Sale

About

For the purpose of the sale of goods, Midlands Flower Wall Co (MFWC) is a trading name of Faux Flower Market Ltd. By making a purchase from Midlands Flower Wall Co you are entering into a ‘Sales of Goods’ contract and acknowledge the following terms.

Prices

VAT at 20% is applicable to all products and included within all prices as quoted.

Delivery & Returns

Free UK delivery is included in the price of almost all products. Please see each product page for further information. Charges apply for worldwide delivery. Please click here to learn more about delivery and returns by product category.

Flower Wall & Light Up Sign Returns Policy

Due to the personalised nature of flower walls, flower runners, flower frames, flower letters, floral decorations and neon signs, once the materials have been ordered we are unable to offer a refund. If you have made an error on your order, please contact us within 24 hours of payment. It is unlikely that it would be possible to make any changes to your order after the initial 24 hour period.

If it can be proven that your item(s) are defective or we have made an error, we will replace the item. Please notify us within 2 days of receiving the item by calling 0121 783 4835 and/or by emailing hello@midlandsflowerwallco.co.uk.

Your statutory rights are unaffected.

Fire Safety

All silk flowers, flower wall panels and flower arrangements supplied by MFWC are not fire retardant. Just like our competitors, this is a choice we make to preserve the aesthetics of the products we offer. Fire retardant flowers and plants often feature a shiny film that ruins the realistic effect of the product. If you require fire retardant materials, there are fire retardant sprays on the market to protect against this risk, however we hold no liabilities for any changes that this may make to the appearance of the flowers.

Flower Wall Installation

MFWC can provide all customers with a guide to the best practice to install whilst maintaining the integrity of your walls/internal structures. MFWC accepts no liability for any damage caused your property in the process of installing your new floral products.

Office Hours

Our standard office hours for the purpose of placing orders and customer service are Monday-Friday 9.30am-5pm, but do not include Bank Holidays.

Imagery

We do our best to show accurate representation of the product in our images, however colours can appear different in natural lighting, under indoor lights and on screen. We recommend visiting our Birmingham showroom to view a sample of our products in person, please contact us to arrange an appointment. Due to the nature of silk flower products, there may be slight colour differentiation due to the process of dying flowers in batches, this is almost never noticeable to the naked eye. 

UPDATED AUGUST 2020