Terms and Conditions of Sale

About

For the purpose of the sale of goods, Midlands Flower Wall Company (MFWC) is a trading name of Faux Flower Market Ltd. By making a purchase from Midlands Flower Wall Company you are entering into a ‘Sales of Goods’ contract and acknowledge the following terms.

Production Times

You will be advised of the lead time prior to placing your order. Our standard lead time from payment to order completion is 4 weeks however, this is dependent on each the project and can vary during busy periods and delayed by unforeseen circumstances.

Prices

VAT at 20% is applicable and included within all prices.

Delivery

Delivery charges may apply. Please find all delivery info in the footer of our website.

Returns Policy

Due to the personalised nature of flower walls, flower runners, flower frames, flower letters, floral decorations and neon signs, once the materials have been ordered we are unable to offer a refund. If you have made an error on your order, please contact us within 24 hours of payment. It is unlikely that it would be possible to make any changes to your order after the initial 24 hour period.

If it can be proven that your item(s) are defective or we have made an error, we will investigate the matter accordingly. Please notify us within 2 days of receiving the item by calling 0121 783 4835 and/or by emailing the team at hello@midlandsflowerwallco.co.uk.

Your statutory rights are unaffected.

Fire Safety

All artificial flower heads, panels, runners, frames and tree products, available for purchase on the MFWC online shop, are not manufactured or pretreated to be fire-retardant. If you require anything within this range to be fire-retardant there are sprays available to buy online however, we hold no liabilities for any changes that this may make to the product’s appearance. For large scale interior projects, we can arrange professional fire-retardant treatment before installation, with certification, at an additional cost. Alternatively, please contact us to discuss the availability of fire-retardant manufactured products.

UV Treatment

We recommend UV treating all artificial flowers, foliage and plants which will be permanently installed outside or exposed to direct sunlight. Alternatively, please contact us to discuss the availability of products manufactured UV resistant.

Flower Wall Installation

MFWC provides all customers with a guide to the best practice to install whilst maintaining the integrity of your walls/internal structures. MFWC accepts no liability for any damage caused your property in the process of DIY installation.

Office Hours

Our standard office hours for the purpose of placing orders and customer service are Monday-Friday 9.30am-5pm, excluding Bank Holidays.

Imagery

We do our best to show accurate representation of the product in our images, however colours can appear different in natural lighting, under indoor lights and on screen. We recommend visiting our Birmingham showroom to view a sample of our products in person, please contact us to arrange an appointment. Alternatively, samples of each of our floral styles are available to purchase on our online shop. Due to the nature of silk flower products, there may be slight colour differentiation due to the process of dying flowers in batches, this is almost never noticeable to the naked eye. 

As of 6th February 2021.