About

Midlands Flower Wall Company (“MFWC”) is a trading name of UK Flower Walls Ltd, a private limited company incorporated and registered in England and Wales, whose registered office is 51 Station Road, Birmingham, B37 7AB. Our company registration number is 10181270.

Booking Process

Once you have completed our online booking form, an invoice will be issued by UK Flower Walls Ltd along with these Terms and Conditions of Hire. A deposit of £100 is required within 7 days to secure your date. The remaining balance is due no later than 8 weeks prior to your event, unless agreed otherwise in writing. For bookings made within 8 weeks of the event date, full payment is required within 7 days.

Completion of the booking form and payment of the deposit confirms your acceptance of these Terms.

Hire Period

Half day hire (within 20 miles of CV5) includes up to 5 hours unless otherwise agreed. Full day hire covers installation at any time on the day of your event, subject to availability, and collection on the following morning. Multi-day hire periods will be confirmed in writing at the time of booking.

Delivery & Collection

Delivery and collection are included within your quotation unless otherwise stated. Customers must ensure suitable access and parking is available. Any restrictions, stairs, long distances or access limitations must be communicated in advance. Additional charges may apply where access differs from that originally advised.

Installation & Breakdown

All hire items are installed and de-rigged by our team. DIY installation is not permitted due to insurance requirement. Customers must ensure the installation area is suitable, level and clear of obstructions for safe installation. If installation is not possible in the agreed location, we will work with you or your venue to identify a suitable alternative.

All hire items must remain indoors within a secure, weather-tight structure. We reserve the right to refuse installation where conditions are unsafe or unsuitable. Once installed, items must not be moved or adjusted by anyone other than our team.

Timing

We always aim to meet agreed installation and collection timeframes and will work closely with you and your venue to ensure a smooth setup. On occasion, timings may be affected by factors outside of our control, such as traffic, access restrictions, or venue-related delays. In such cases, we will keep you informed and complete installation as promptly as possible.

Cancellation & Amendments

All payments made are non-refundable in the event of cancellation by the customer. Where a change of date is requested, we will endeavour to accommodate this subject to availability, but cannot guarantee this. If, for reasons outside of our control, we are unable to fulfil your booking, all payments made will be refunded in full. We strongly recommend obtaining event insurance to cover unforeseen circumstances.

Responsibility for Hire Items

All hire items remain the property of UK Flower Walls Ltd. During the hire period, responsibility for the items rests with the hirer. Items must be kept secure and supervised at all times. We recommend liaising with your venue to ensure appropriate security arrangements are in place.

Use of Hire Items

Hire items must be used appropriately and must not be tampered with or relocated unless permitted in writing prior to the event. Any damage resulting from misuse, relocation or guest behaviour will be chargeable.

Damage Deposit

Where a damage deposit is required, you will be notified at quotation. This will be payable 1 week prior to the event and returned within 3 working days following collection, subject to inspection. Deductions may be made for damage, missing items, unauthorised relocation or extended hire time. Where costs exceed the damage deposit amount, an additional invoice will be issued.

Unauthorised Relocation

Due to the structure of our installations, items must not be moved by anyone other than our team. Any evidence of relocation or attempted relocation may result in a deduction from your damage deposit.

Force Majeure

MFWC shall not be held liable for any failure or delay in performing our obligations where this is caused by events outside of our reasonable control, including but not limited to extreme weather, transport disruption, venue restrictions, or other unforeseen circumstances.

Limitation of Liability

To the fullest extent permitted by law, our liability shall be limited to the total hire fee paid. We shall not be liable for any indirect, consequential, or event-related losses, including but not limited to loss of enjoyment, business interruption, or reputational damage.

Public Liability Insurance

UK Flower Walls Ltd holds Public Liability Insurance up to £1,000,000. Documentation can be provided upon request.

Photography

We reserve the right to use photographs of our installations for promotional purposes. We will always seek permission before using images that clearly feature guests. Please notify us in writing if you do not wish for images to be used.

Statutory Rights

Your statutory rights as a consumer remain unaffected.